How to contact us

Get in touch

Our Supporter Care team look forward to answering your questions, hearing your feedback and helping you with your support of Unicef UK.

You may find the answer to your question in either our Donation FAQs, or our Fundraising FAQs. If you’d still like to get in touch, you can contact us via:

  • Telephone: 0300 330 5580 (Mon-Fri, 8am-6pm).
  • Text message: 07860 027 540 (UK residents only. Please note our text service does not receive images.Texts are charged at your standard network rate. This text number does not accept incoming calls.)
  • Email us
  • Send us a direct message on Twitter
  • Ask us a question on Facebook

You can also write to us at:

Unicef UK
1 Westfield Avenue
London E20 1HZ

If you plan to visit our offices, please be sure to seek permission first by calling 0300 330 5580 (M-F 8am to 6pm) or emailing supportercare@unicef.org.uk.

Q. Who should I address a cheque to?
Any cheques and postal orders must be made payable to Unicef UK.

Q. Want to speak to a specific member of staff?
Call our main switchboard on 0207 490 2388.

Q. Got an issue or need to make a complaint?
Read about our complaints procedure.

Q. Are you a journalist?
Get in touch with our Media team.

Q. Do you want to change how Unicef UK contacts you?
Complete our contact preference form.

Q. Do you want more information about Unicef UK collects, uses and stores your personal information?
Please read our privacy policy.

Q. Do you need advice on child safety or welfare?
Unfortunately we cannot provide advice or assistance about individual cases of child abuse or neglect in the UK. If you think a child is in immediate danger, please dial 999.

You can also contact your local authority social care department or the NSPCC 24 hour Child Protection helpline on 0808 800 5000.

If you’re a child or young person and need help or advice, you can call Childline on 0800 1111. Their service is private and confidential.

In 2015, donations from supporters helped us set up over 1,500 temporary schools in Nepal to ensure children like 5-year-old Sanjay could return to school following the earthquakes.
Unicef Nepal/Karki