If you have questions regarding your donation to Unicef UK please either email supportercare@unicef.org.uk or phone 0300 330 5580. Below are some frequently asked questions regarding donations:

Where can I send a cheque donation?

You can send in your cheque, made payable to Unicef UK, to the Donations Team, Unicef UK, 30a Great Sutton Street, LONDON EC1V 0DU. Please include a covering letter with your name and address details. 

How do I donate via bank transfer?

If you would like to donate to Unicef via bank transfer, please use the account details below. Your bank will provide you with a receipt as proof of payment.

  • The UK Committee for Unicef – Donations Account, HSBC Plc., PO Box 4BQ, 133 Regent Street, London W1B 4HX
  • Account Number: 91566814
  • Sort Code: 40-06-02

Please send us an email to donations@unicef.org.uk, stating the date that you transferred your donation. This will help us to keep track of your transfer and we can then let you know and thank you once we have received it.

How do I change my address and bank details?

Please let us know as soon as you move, or if your bank details change for any reason. When doing this, it is not advisable to email any bank details as we cannot guarantee security. Please call our Supporter Care Team on 0300 330 5580 – they will be happy to amend your donations details.

How do I amend the amount of my regular donation?

If you wish to amend your regular donation amount, please let us by telephoning our Supporter Care Team on 0300 330 5580. We will need to know the new amount you would like to give and the month you would like us to start collecting your donation with the new amount.  

What is Gift Aid?

Gift Aid is a simple scheme that allows charities to recover the tax already paid on donations made in the last four years at no extra cost to you. By reclaiming tax from Her Majesty’s Revenue & Customs (HMRC), Gift Aid is a great way for you to help Unicef UK maximise the value of its donations. That means that every £1 you donate could be worth an extra 25 pence to us.

Please visit our Gift Aid section for more information, or call our Supporter Care Team on 0300 330 5580.

How much of the money I give to Unicef is used for your work for children?

On average over the last five years, for every pound spent by Unicef UK, 73p went towards our work for children around the world, 26p was spent on raising another pound and 1p was spent on governance of the charity. 

Find out more about where your money goes.

How do I make a donation as a gift to my friend/ relative?

We would just ask that once you have made your donation, that you contact our Supporter Care team on 0300 330 5580 or at supportercare@unicef.org.uk with all the details. They will be able to track your donation and make sure that a suitable ‘thank you’ is provided.

Alternatively you might consider purchasing a life-saving Inspired Gift in their name instead. These are an excellent way of supporting Unicef’s work and you can find the full range of Gifts here.

Can I donate to a specific project/country?

While we are very grateful for any donations we receive, we prefer that funds are directed towards a current campaign, an emergency appeal or towards our general Children’s Emergency Fund. This enables us to send money to where it is needed the most by children and to keep administration costs low.

If you would like to fundraise for a specific issue or country we can, of course, usually accommodate this. Please call our Supporter Care team on 0300 330 5580 who will happily discuss the options available to you.

How do I know that my money won't end up in the wrong hands?

Unicef has a tested system of checks and balances to ensure proper use of funds, including regular internal and external audits. Spending reports are also published regularly for donors and the public. Transparency measures also include regular field visits by staff to monitor spending and progress and payments in instalments to allow for assessments of prior spending.  

Do you accept gifts in kind?

No. Unicef has a very strict policy regarding the donation of gifts in kind due to the many implications that arise. 

Can I donate specific items like blankets/clothes?

No. Unicef has its own supply division responsible for sourcing and sending these items to the field in the quickest, most efficient and cost effective way.

We appreciate your support and the best way you can support Unicef's work worldwide is by donating, fundraising and campaigning. Please visit the ‘Get Involved’ page on our website for further information.

How do I know a fundraiser is genuinely raising funds for Unicef?

If you have been approached by person claiming to raise funds for Unicef and you believe they might not be a genuine fundraiser, please contact the Unicef Supporter Care team on 0300 330 5580 or email supportercare@unicef.org.uk with information on who approached you, how and when. 

Unicef UK does employ fundraisers. They should all be knowledgeable about Unicef and have either a professional contract with Unicef or have a letter of authority or badge identifying them as volunteer fundraisers.

Should Unicef fundraisers ask for my bank details?

Our face-to-face fundraisers on the street will have a Unicef-branded ID badge with the name and number of the fundraiser; they have information on the company that employs them and Unicef contact details on them.  They will be wearing a Unicef T-shirt and/or jacket.  They only collect direct debit information and will never ask for cash.  The Unicef Supporter Care team has a list of names of the fundraisers and the areas they are operating in. 

Contact the Supporter Care team on 0300 330 5580 or at supportercare@unicef.org.uk if you would like to confirm anyone’s identity.

Who might ask for cash donations for Unicef?

Many of our volunteer fundraisers organise collections on streets or in private venues. They will be collecting cash and will never ask for bank details. They should have either a Unicef letter of authority or a Unicef badge; they will be knowledgeable about Unicef and its work and be able explain how they are linked to Unicef.

If they have collection cans or buckets these are cyan or possibly dark blue and these should have a sticker or label that clearly displays the Unicef logo and the registered charity number. They occasionally register names and addresses if the donor agrees to sign up for campaigns or actions and they will be able to provide information on these.  Unicef holds records of all collection can and bucket orders.

Contact the Supporter Care team on 0300 330 5580 or at supportercare@unicef.org.uk if you would like to confirm anyone’s identity.

I've received a text, after a telephone call from Unicef. How do I know it's genuine?

If you have recently agreed to regular giving by text, then the activation text will come from the number 70088 (to which you reply 'YES'). 

If you have recently agreed to increase your regular giving by text, then the activation text will come from the number 70440 or 70088 (to which you reply 'YES').

Who from Unicef might contact you by telephone?

At times Unicef may contact people by telephone to ask for support. We do use professional telemarketing agencies to help us do this and at the start of the call you will always be told that you are being contacted on Unicef’s behalf. If you want to support us but prefer not to give your details over the phone all of our callers will be happy to send you a letter and a donation form in the post.

If the caller is a member of our in-house telemarketing team, they will also say they are calling from Unicef. In both instances the caller will be knowledgeable about Unicef and will be able to provide contact details to confirm if the call is genuine. 

One of our key partners who are calling on behalf of Unicef to update supporters on our work, uses the numbers 02038378965, 02038378970, 02034355718, 02036677336 and 02038378982, however, other numbers are sometimes used.

Contact the Supporter Care team on 0300 330 5580 or email: supportercare@unicef.org.uk if you would like to confirm any fundraisers’ identity.

How can I change the way Unicef contacts me?

When you give a donation to Unicef UK, we think it's really important to let you know how you have helped and keep you updated on our work. Therefore, you might receive a phone call, text, mailing or email from us with information about our work for children in danger around the world, and sometimes letting you know how you can help even more.

If you want to change the way that we contact you, please fill our our communications preference form or visit our terms and conditions page.

Can I block Unicef online advertisements?

You can control the amount of times that you will view some forms of online advertising by regularly deleting the ‘cookies’ within your browser. Google offers information on managing cookies at: http://www.google.co.uk/goodtoknow/manage-data/cookies/, which may be helpful. There are also 'plug ins' available within your internet browser to block any advertising from your screen. These vary depending on what browser you are using so the best thing to do is search within your particular browser.

Does Unicef comply with official standards in fundraising?

As a member of the Fundraising Standards Board (FRSB), Unicef agrees to fundraise in accordance with the FRSB Fundraising Promise and the Institute of Fundraising Codes of Fundraising Practice. We use the FRSB logo on all of our fundraising materials to demonstrate our commitment to best fundraising practice. We also have a complaints system which follows the FRSB guidelines.

Contact the Supporter Care team on 0300 330 5580 or at supportercare@unicef.org.uk if you would like to know more about our membership of the FRSB.

What should I do if I have a complaint about Unicef’s fundraising practice?

To ensure we deal with complaints about any of our fundraising activities efficiently and effectively, Unicef follows a procedure provided by the Fundraising Standards Board (FRSB). If you have a complaint about Unicef fundraising, please call 0207 375 6285 or email complaints@unicef.org.uk.

We will acknowledge receipt of your complaint within 2 working days. We will then commit to investigating and responding to your complaint as quickly as possible. Following our response, if you are still not happy with the outcome of your complaint, you can contact the FRSB.