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Home > Contact Unicef UK

There are a number of ways you can get in touch with us. You’ll find relevant phone numbers and email addresses further down the page.

Before you take the trouble get in touch, see if any of the quick FAQs below help. Or follow these links for full Donation FAQs and Fundraising FAQs .

Quick FAQs

How do I make a change to my regular donation?

If you would like to make a change to your regular gift, please telephone our Supporter Care Team on 0300 330 5580 (Monday to Friday 8am to 6pm). If you would like to change the amount of your gift, for example, we will need to know the new amount you would like to give and the month you would like us to start collecting your donation with the new amount.

How do I change my address and bank details?

Please let us know as soon as you move, or if your bank details change for any reason. When doing this, we advise you not to email any bank details as we cannot guarantee security. Please call our Supporter Care Team on 0300 330 5580 – they will be happy to amend the details of your donation.

How do I donate via bank transfer?

If you would like to donate to Unicef via bank transfer, please use the account details below. Your bank will provide you with a receipt as proof of payment.

  • The UK Committee for Unicef – Donations Account, HSBC Plc., PO Box 4BQ, 133 Regent Street, London W1B 4HX
  • Account Number: 91566814
  • Sort Code: 40-06-02

Please send us an email to donations@unicef.org.uk, stating the date that you transferred your donation. This will help us to keep track of your transfer and we can then let you know and thank you once we have received it.

Where can I send a donation by cheque?

You can send in your cheque, made payable to Unicef UK, to the Donations Team, Unicef UK, 1 Westfield Avenue, Stratford, London E20 1HZ. Please include a covering letter with your name and address details.

How do I change the way Unicef UK contacts me?

You can quickly change the way we contact you in the future using our contact preference form.

Still need to get in touch?

Please select the relevant contact details from the options below. It will allow us to put you through to the right people and help get your query resolved as soon as possible.

Need to speak to a specific member of staff?

Please call our Main Switchboard on 0207 490 2388.

Need to contact our Supporter Care Team?

Our Supporter Care team look forward to answering your questions, hearing your feedback and helping you with your support of Unicef UK.

  • Telephone: 0300 330 5580 (Mon-Fri, 8am-6pm).
  • Text message: 07860 027 540 (UK residents only. Please note our text service does not receive images.Texts are charged at your standard network rate. This text number does not accept incoming calls.)
  • Email us
  • Send us a direct message on Twitter
  • Ask us a question on Facebook

You can also write to us at:

Unicef UK
1 Westfield Avenue
London E20 1HZ

If you plan to visit our offices, please be sure to seek permission first by calling 0300 330 5580 (M-F 8am to 6pm) or emailing supportercare@unicef.org.uk.

Need to make a complaint?

At Unicef UK, our aim is to put our supporters at the heart of all we do. We take complaints very seriously.

Read about our complaints procedure for full information and contact details

Do you need advice on child safety or welfare?

Unfortunately we cannot provide advice or assistance about individual cases of child abuse or neglect in the UK. If you think a child is in immediate danger, please dial 999.

You can also contact your local authority social care department or the NSPCC 24 hour Child Protection helpline on 0808 800 5000.

If you’re a child or young person and need help or advice, you can call Childline on 0800 1111. Their service is private and confidential.

Are you a journalist?

If you are a journalist and have a media enquiry, please contact the media team for more information:

  • Phone: + 44 (0)207 375 6030

Want more information about how Unicef UK collects, uses and stores personal information?

Please read our privacy policy.