Our Supporter Care team look forward to answering your questions, hearing your feedback and helping you with your support of Unicef UK.

If you are contacting us about our telephone or face-to-face fundraising, please ensure you include your relevant telephone number or postcode.

You can contact us:

  • By telephone: 0300 330 5580 (Mon-Fri, 8am-6pm)
  • By email 
  • By text message: 0786 0027540 (UK residents only)*
  • By direct message via Twitter
  • Via Facebook

You can also write to us at:

Unicef House, 30a Great Sutton Street, London, EC1V 0DU
(Cheques or postal orders should be made payable to Unicef UK)

If you know the name of the person that you wish to speak to, please call our switchboard on 0207 490 2388                                  

Unicef UK is a registered charity that raises funds for Unicef’s emergency and development work around the world and advocates for lasting change for children worldwide. Our current campaign aims to protect children in danger around the world from disease, malnutrition, disaster, conflict and violence.

Our Supporter Care team aim to respond to your query swiftly and in a satisfactory manner. However, we're unable to provide specialised advice or assistance in relation to individual cases of child abuse or maltreatment in the UK.

Safety or welfare of a child

If you think that a child is in immediate danger, please dial 999.

If you are concerned about the safety or welfare of a child, please contact your local authority social care department or the NSPCC 24 hour Child Protection helpline on 0808 800 5000.

Childline also provides a private and confidential service for children and young people and can be called on 0800 1111. 

Help with donations and fundraising enquiries

If you need help with supporting Unicef UK through fundraising or donations, or need to update your details, we'd love to hear from you, by telephone on: 0300 330 5580 (Mon-Fri, 8am-6pm) or email or (if you are a UK resident) you can text* us on 07860027540 with your name and enquiry.

*Texts are charged at your standard network rate. This text number does not accept incoming calls.

You might also find the answer to your question in our donation frequently asked questions and our fundraising frequently asked questions.

How we contact you

If you'd like to change the ways that we contact you in the future, please complete our contact preference form. You can also read more about how we fundraise.

Other enquiries

Enquiries about Unicef cards and gifts
You can see the full range of cards, gifts and Inspired Gifts on our online shop. If you have a question about your order or anything else about the shop, you can contact the Unicef UK Shop directly.

Corporate partnership enquiries 
Find out about supporting Unicef UK through a business as a corporate partner or get in touch via our corporate enquiry form.

Press and Media enquiries
Journalists can contact our Media team or see our latest press releases

Baby Friendly Initiative enquiries
Find out about our Baby Friendly Initiative and breastfeeding or contact the Baby Friendly team

Rights Respecting Schools Award & educational resources
Visit our Rights Respecting Schools website or contact the RRSA team directly.

Our main office and mailing address

Unicef House
30a Great Sutton Street
London EC1V 0DU
Tel: 0207 490 2388
Fax: 0207 250 1733


The United Kingdom Committee for Unicef, Company Limited by Guarantee Company. Registered charity in England & Wales (1072612), Scotland (SC043677).