How do I make a change to my regular donation?
If you would like to make a change to your regular gift, please telephone our Supporter Care Team on 0300 330 5580 (Monday to Friday 8am to 5pm). If you would like to change the amount of your gift or take a temporary break, for example, we will need to know the new amount you would like to give or the month you would like us to start collecting your donation again.
How do I change my address and bank details?
Please let us know as soon as you move, or if your bank details change for any reason. When doing this, we advise you not to email any bank details as we cannot guarantee security. Please call our Supporter Care Team on 0300 330 5580 – they will be happy to amend the details of your donation.
How do I donate via bank transfer?
If you would like to donate to UNICEF via bank transfer, please use the account details below. Your bank will provide you with a receipt as proof of payment.
- The UK Committee for UNICEF – Donations Account, HSBC Plc., PO Box 4BQ, 133 Regent Street, London W1B 4HX
- Account Number: 91566814
- Sort Code: 40-06-02
Please send us an email to firstname.lastname@example.org, stating the date that you transferred your donation. This will help us to keep track of your transfer and we can then let you know and thank you once we have received it.
Where can I send a donation by cheque?
You can send in your cheque, made payable to UNICEF UK, to the Donations Team, UNICEF UK, 1 Westfield Avenue, Stratford, London E20 1HZ. Please include a covering letter with your name and address details.
How do I change the way UNICEF UK contacts me?
If you want to change the way we contact you in the future, just contact us or call us on 0300 330 5580 to let us know your preferences.
Have a more specific enquiry?
Please select the relevant contact details from the options below. It will allow us to put you through to the right people and help get your query resolved as soon as possible.
Need to contact our Supporter Care Team?
Our Supporter Care team look forward to answering your questions, hearing your feedback and helping you with your support of UNICEF UK.
- Telephone: 0300 330 5580 (Mon-Fri, 8am-5pm).
- Text message: 07860 027 540 (UK residents only. Please note our text service does not receive images. Texts are charged at your standard network rate. This text number does not accept incoming calls.)
- Email us
- Send us a direct message on Twitter
- Ask us a question on Facebook
You can also write to us at:
1 Westfield Avenue
London E20 1HZ
If you plan to visit our offices, please be sure to seek permission first by contacting us or calling 0300 330 5580 (M-F 8am to 5pm).
Need to make a complaint?
At UNICEF UK, our aim is to put our supporters at the heart of all we do. We take complaints very seriously.
Read about our complaints procedure for full information and contact details
Have an enquiry about a UNICEF card or gift order?
Our UNICEF Market customer service team is happy to respond to your enquiries:
- Complete our online contact form
- Call us free on 0344 888 5505
If you placed an order more than 10 days ago and would like to find out the status, a member of our customer service team can update you on your order, such as if it has been shipped, when it was shipped, or when we expect it to be shipped.
For more frequently asked questions, visit our UNICEF Market customer services page.
Want more information about how UNICEF UK collects, uses and stores personal information?
Do you need advice on child safety or welfare?
Unfortunately we cannot provide advice or assistance about individual cases of child abuse or neglect in the UK. If you think a child is in immediate danger, please dial 999.
You can also contact your local authority social care department or the NSPCC 24 hour Child Protection helpline on 0808 800 5000.
If you’re a child or young person and need help or advice, you can call Childline on 0800 1111. Their service is private and confidential.